How important are complete and accurate tickets to you?
Your IT tickets are a goldmine of insight. Are you listening?
How many hours do you spend auditing tickets each week? How often do your Account Managers need to reach out to your engineers to find out the status of a ticket, due to inaccurate status or missing information? How many times has your accounting team corrected invoices for clients?
"Garbage in, garbage out" is costing you more than you think. Flawed ticket data leads to misguided forecasts, hidden training gaps, and unresolved chronic issues. SavvyAI's Advanced AI-Driven Ticket Hygiene solution ensures every ticket in your system is complete, accurate, and actionable.
Our Ticket Hygiene solution takes the guesswork out of managing ticket quality. Using advanced AI, it continuously scans your ticket data, detects gaps or inaccuracies, and alerts you before issues become problems. The result? Every ticket meets your quality standards, supports better decisions, keeps your operations running smoothly and keeps your clients happy.
Clean data isn’t just a nice-to-have, it’s the foundation for smarter decisions, stronger performance, and better business outcomes. Let us help you turn ticket chaos into clarity.
Achieve Unprecedented Operational Clarity
How accurately are you tracking time and resources? Inaccurate data leads to poor business decisions.
By partnering with your team, we proactively maintain ticket quality so you can:
- Identify training opportunities: Spot training opportunities for internal teams and external clients
- Identify chronically failing hardware: Resolve recurring hardware issues before they impact productivity
- Forecase with confidence: Accurately forecast revenue and labor with datat you can trust.
- Financial Accuracy: We verify the correct service agreement, work type, and role are on every ticket, ensuring you bill accurately and understand true costs.
- Precise Time Tracking: Eliminate rounding and promote real-time entry, giving you a crystal-clear view of where effort is being spent.
- Actionable Ticket Status: Ensure every ticket status accurately reflects the next step, eliminating confusion and reducing Mean Time to Resolution (MTTR).
Is Your Service Desk Suffering from Poor Ticket Hygiene?
Ask yourself these questions:
- Are we constantly replacing the same hardware models?
- Do we have a high volume of "how-to" tickets that could be solved with training?
- Is our MTTR longer than it should be because tickets sit waiting for escalation?
- Are we confident that our ticket data accurately reflects our costs and resource allocation?
- Do our clients often follow up because they don't know the status of their ticket?
If you answered "Yes" to any of these questions, it's time for you to make a change.